Refund policy
Everwell Vital Last Updated: May 2026
Overview
At Everwell Vital, we take great care in ensuring every order is accurately packed and promptly dispatched. Please read this policy carefully before placing your order.
Our Returns & Refunds Policy
All products listed on Everwell Vital are supplied strictly for laboratory research and analytical purposes only. Due to the specialised nature of these products and for safety and compliance reasons, we are unable to offer refunds or exchanges on any order that has already been dispatched.
If your order has not yet been dispatched at the time of your request, a full refund will be processed immediately. Please note that refunds may take up to 10 business days to appear on your statement, depending on your financial institution. If your refund has not appeared after this period, we recommend contacting your bank directly.
For any non-research accessories or general items purchased through our website, we comply fully with applicable consumer protection regulations.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@everwellvital.com. We will action your cancellation request promptly. However, once an order has been dispatched, cancellation is no longer possible and our standard returns policy will apply.
Issues With Your Order
We understand how important every order is. If you experience any of the following, please contact us immediately:
- Incorrect item received
- Item missing from your order
- Faulty or damaged product upon arrival
We will investigate the matter as a priority and work to resolve your issue as quickly as possible. Please email us at info@everwellvital.com with your order details and any supporting photographs where applicable.
Responsibility After Dispatch
Once your order has been dispatched, responsibility for the package transfers to the courier in accordance with standard consumer guidelines. Everwell Vital is not liable for loss or damage that occurs during transit.
If your package is lost or damaged in transit, we strongly recommend lodging a claim directly with Australia Post as soon as possible. Everwell Vital will provide all necessary documentation to support your claim where we are able to do so.
Contact Us
For any refund, return, or order-related enquiries, please reach out to our support team:
Email: info@everwellvital.com
Office Hours: Monday to Friday, 9:00am – 5:00pm