Tested. Verified. Transparent. Always.
Frequently Asked Questions
What are these Products intended for?
Our products are supplied for legitimate laboratory and research purposes only and are not intended for self-administration or human consumption.
Are these products safe for human consumption?
Our products are supplied for legitimate laboratory and research purposes only and are not intended for self-administration or human consumption.
Are your products tested for quality and purity?
Yes. All products undergo quality and purity testing to ensure they meet our standards.
Where are your products sourced from?
We work with trusted suppliers and manufacturers both locally and internationally, carefully selecting each product based on quality, purity and consistency.
How should research compounds be stored?
All compounds should be stored refrigerated at approximately 6°C, unless otherwise specified on the product label or accompanying storage instructions.
How do I place an order?
Placing an order through our website is simple:
- Browse our available products and select the item you would like to purchase.
- Choose any available product options or quantities, then click Add to Cart.
- Once you have finished shopping, review your cart to ensure your order details are correct.
- Proceed to Checkout and enter your contact, delivery and billing information.
- Select your preferred shipping method and complete payment using one of the available payment options.
- Once your order has been successfully placed, you will receive an order confirmation via email or SMS.
You will receive a further notification once your order has been packaged and dispatched, including your tracking information.
For bulk orders, larger quantities or custom order enquiries, please contact us directly at everwellvital@gmail.com so we can assist with your requirements.
Do I need an account to place an order?
No, you do not need to create an account to place an order. You can simply proceed through checkout as a guest and complete your purchase using your contact, shipping and payment details.
Can I modify or cancel my order after it has been placed?
If you would like to modify or cancel your order, please contact us as soon as possible. Changes and cancellations can only be made before your order has been dispatched from our facility.
To request a change, email us at everwellvital@gmail.com or contact us via social media at @everwell.vital, and include your order details along with the changes you would like to make.
Once an order has been dispatched, we may no longer be able to modify or cancel it.
What payment methods do you accept?
We accept a range of secure payment options through our online checkout, including:
- Credit and debit cards
- PayPal
- Apple Pay
- Google Pay
If you would prefer to use an alternative payment method, such as a bank or wire transfer, Remitly, MoneyGram, another payment transfer service, or cash upon delivery, please contact us at everwellvital@gmail.com before placing your order.
Alternative payment methods are available by prior arrangement only and may be subject to additional requirements or availability depending on your location and order.
Is my payment information secure?
Yes. Payments made through our website are processed securely through Shopify’s encrypted checkout system and supported payment providers.
Your payment details are handled directly by the payment processor, and we do not have access to or store your complete card information.
For added security, always ensure you are purchasing directly through our official website and avoid sharing your payment details through email or social media.
Do you ship Australia-wide?
We offer Australia-wide shipping through a carefully selected network of trusted third-party carriers.
How long does delivery take?
Delivery timeframes vary depending on your location and the shipping method selected at checkout. Most orders are delivered within approximately 1 business day to 2 weeks.
How do I track my order?
Once your order has been packaged and dispatched from our facility, you will receive an email or SMS containing your tracking number and the name of the courier handling your delivery.
To track your order, simply use the tracking link provided in the message, or visit the courier’s website and enter your tracking number into their tracking portal. Please allow a short period after dispatch for tracking updates to become available.
What happens if my package is damaged or lost in transit?
If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant photos or tracking information.
For damaged parcels, we may require clear photos of the external packaging, shipping label and affected products so we can assess the issue and lodge a claim with the carrier where applicable.
For parcels that appear to be lost, we will first investigate the shipment with the relevant courier or postal service. Once the outcome has been confirmed, we will work with you to provide an appropriate resolution in accordance with our shipping and returns policy.
Please ensure your delivery details are correct at checkout, as we may be unable to replace orders that are lost due to an incorrect or incomplete address provided by the customer.
Are your products legal to purchase in Australia?
The regulatory status of peptides in Australia varies depending on the specific compound, its classification, intended purpose and the circumstances in which it is purchased or supplied.
Some peptides are regulated as prescription-only or otherwise controlled substances, while unapproved therapeutic goods may only be accessed through specific lawful pathways.
Our products are supplied for legitimate laboratory and research purposes only and are not intended for self-administration or human consumption.
Customers are responsible for ensuring that their purchase, possession and intended research use complies with all applicable Commonwealth, state and territory laws and regulations.
Do I need to be a licensed researcher to purchase?
Only where required, appropriate licences, permits, prescriptions or other authorisations must be obtained before purchasing or handling regulated substances.
Why do your products say "not for human consumption"?
Our products are supplied strictly for laboratory and research purposes only. The “Not for Human Consumption” statement reflects their intended use and regulatory classification.
These products are not sold as medicines, supplements, or therapeutic products, and they have not been approved for the diagnosis, treatment, prevention, or cure of any medical condition. They are intended for use by qualified researchers in controlled research environments.
We do not provide instructions regarding human administration, dosing, or therapeutic use.